Menttora Academy | Professional Development & Training in Canada

About Event

Navigating Challenging Conversations with Confidence

12:00 pm - 2 pm                                        

$395

Difficult conversations are an unavoidable part of professional life. Whether addressing workplace conflict, providing constructive feedback, dealing with challenging behaviour, or managing disagreements, how a conversation is handled can significantly affect workplace relationships and outcomes.

This interactive workshop provides practical strategies for approaching difficult conversations professionally and constructively. Participants will explore communication techniques, conflict-resolution strategies, active listening, de-escalation, managing emotions, setting boundaries, and maintaining professionalism when conversations become challenging.

Participants will learn how to:

• Prepare for and approach difficult conversations
• Communicate clearly and respectfully
• Identify and manage workplace conflict
• Use active listening and effective questioning
• Respond to challenging behaviour
• Provide constructive feedback
• De-escalate difficult interactions
• Establish professional boundaries
• Work toward constructive resolutions

Ideal for: Managers, supervisors, HR professionals, team leaders, educators, human-service professionals, and anyone who regularly works with people.